A recent evaluation of CyberGhost resulted in a favorable assessment, securing its inclusion among top VPN options. That said, personal experiences vary, and it might not suit everyone's needs. In such situations, this guide outlines the process for ending your subscription.
Terminating a CyberGhost plan does not immediately halt service access, except in cases of account deletion or reimbursement approval (detailed further below). The primary method involves preventing automatic renewal after the current billing cycle concludes, allowing continued use until then.
These instructions apply to subscriptions purchased directly via the CyberGhost website. For app store acquisitions, refer to the subsequent section.
Launch a web browser and navigate to the CyberGhost website.
In the upper-right area, select the My Account option. Provide login credentials if not already signed in.
On the account dashboard, locate the CyberGhost icon beside your email in the top-right and click it. Choose Subscriptions from the resulting menu.
Identify the relevant plan and opt for Cancel Subscription.
Confirm by selecting Continue to Cancel when asked.
This action disables future automatic charges. Your access will cease at the next billing date unless renewed. Within eligible timeframes—14 days for monthly plans and 45 days for longer terms—you may pursue a reimbursement.
Subscriptions acquired via the Apple App Store or Google Play involve store-managed payments, bypassing direct provider handling. To end such plans, contact the respective store rather than CyberGhost directly. The following covers the procedures.
For Apple App Store purchases, manage cancellation through your Apple ID settings as follows.
Access the Settings application from your device.
Tap your name at the top of the menu.
Select Subscriptions within the Apple Account section.
Locate the CyberGhost entry and tap it.
Choose Cancel Subscription and adhere to the on-screen instructions.
For Google Play Store subscriptions, the process mirrors Apple's but uses Google account tools.
Tap the profile icon showing your initial in the upper-right.
Navigate to Payments & Subscriptions and select it, then choose Subscriptions on the following screen.
Scroll to the CyberGhost listing, tap it, and select Cancel Subscription.
Complete the process by following the displayed steps.
Prior to fully removing your CyberGhost account, ensure auto-renewal is deactivated using the earlier website instructions. Failure to do so could lead to unintended charges for an unused service, complicating resolution without account access.
With that completed, sign into cyberghostvpn.com and access your profile in the upper-right, similar to the cancellation process. Beneath the login fields and activation key notice, a subtle Delete My Account link appears.
Click it, then confirm by selecting Delete My Account on the new page. Proceed through any additional confirmations to permanently erase the account (rendering the username unusable thereafter).
Reimbursement eligibility depends on the subscription type's timeframe: 14 days for monthly and 45 days for others. Exceeding these limits prevents recovery of funds.
If eligible, initiate a claim via customer support channels. Options include emailing [email protected], filing a ticket through the designated portal, or starting a live chat via the bottom-right button on cyberghostvpn.com pages. Providing your order number, found in email confirmations, expedites the interaction.
App store purchases require refund requests directly to the platform, as Apple and Google oversee financial aspects including reimbursements.
Post-cancellation or deletion, reliable VPN protection remains essential for IP concealment and location spoofing. Explore curated lists of leading VPNs or free alternatives, or consider evaluations of standout services like Proton VPN.
Proton VPN stands out for prioritizing privacy and consistent excellence. For unmatched ease and dependability at a premium, ExpressVPN suits novices. Speed-focused users downloading large files may prefer Surfshark.